Refund Policy

Last updated: September 3, 2026

Meridian Productions ("Meridian Productions," "we," "us," or "our") operates this online store. This Refund Policy applies to purchases and use of our website by customers in the United States.

1. Eligible Claims

We accept return or refund requests only when an item arrives damaged, is materially defective, or does not match the item you ordered. We do not offer returns or refunds for change of mind, preference, accidental orders, or items that are not eligible under this policy.

2. Request Window

You must contact us within 30 calendar days after delivery. Send your request to support@medicubee.net and include your order number, a description of the issue, and clear photos of the item, packaging, and any shipping damage where applicable.

3. Review and Return Authorization

We review eligible claims before authorizing a return, replacement, or refund. Do not send an item back without written return instructions. Unauthorized returns may be refused or delayed because we cannot reliably identify or inspect them.

4. Item Condition

When a return is required, the item must be returned with its original packaging and included accessories, in the condition reasonably necessary for us to verify the reported issue. Products that have been used, altered, damaged after delivery, or returned without required components may not qualify unless the reported defect makes this requirement unreasonable.

5. Resolution and Return Costs

For an approved eligible claim, we may offer a replacement, a refund to the original payment method, or another remedy required by applicable law. If we require a return for an approved damaged or incorrect-item claim, we will provide return instructions and a prepaid label or another no-cost return method. We do not charge a restocking fee for approved eligible claims.

6. Refund Timing

Approved refunds are initiated after the claim is approved and, when required, the returned item is received and inspected. Your financial institution may take additional time to post the credit. Original shipping charges are handled in accordance with applicable law and the specific circumstances of the approved claim.